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One inbox, monitored by a human. We answer every message.
Last updated 13 July 2026
Everything reaches the same inbox, and a person reads all of it: support with an app, a question about an order, a refund, a press or partnership enquiry, a privacy request, or a legal notice.
We answer within one business day, and usually much sooner. If you are writing about an order, send it from the address you bought with and we will find it straight away.
Support for an app you bought
Write to us and we will help, or put you in touch with the developer who built it if the answer needs to come from them. If you would rather go to them directly, every app page on AppUnbound lists its developer, and every developer page carries their own links.
Refunds
Within 14 days of buying, a refund is a single email away and needs no explanation — the Refund Policy has the details.
Selling on AppUnbound
If you build Mac software and want to sell it here, you can start at Sell your app — or just email us and ask.
Registered address
We are a company registered in Andorra. Post reaches us at our registered office, but email is far faster.
MVP Foundry SLUPleta de Soldeu, Edifici 11, 2N, 2A
AD100 Soldeu
Andorra
